Term Conditions

General Terms & Conditions V1 October 2023 13/10/2023

1. Introduction

These are Synergy Gas & Plumbing Ltd Terms & Conditions. They tell you:

* The rules for using our services

* What you can expect from Synergy Gas & Plumbing Ltd

* Your rights and responsibilities

It is the sole responsibility of you to read these Terms and Conditions carefully and pursue legal

advice if required before engaging with Us Synergy Gas & Plumbing Ltd.

2. When These Terms Apply

Please make sure you read these terms before using our services. By using our services or

engaging with us, you are agreeing to these terms. You’re also agreeing to our: Terms of Use,

Privacy, Disclaimer, and Cookie policies.

The latest version always applies, and we’ll usually only make updates when we offer a new

service or change how we provide a service, or have to comply with a new legal requirement.

3. What Do We Mean by “Services”? Anything offered by Synergy Gas & Plumbing Ltd, across

the trades we cover (Plumbing, Heating, Gas Appliances & Electrical Controls Domestic ONLY

no commercial work will be carried out by Synergy Gas & Plumbing Ltd )

* Enquiries

* Estimates

* Installations

* Quotes

* Repairs

* Emergency Call Outs

* Servicing

* Guarantees

4. Terminology

For the purpose of these terms & conditions the following words have the following meanings:

* “Us/We/Our/The Company” refers to Synergy Gas & Plumbing Ltd.

* “Services see 3.0

* “You/Your/The Customer” refers to you: the customer (the person or organisation for whom we

agree to carry out work and/or supply or materials).

* “tradespersons /tradespeople/Engineer/Staff/Approved contractor ” refers to the

representative(s) appointed by Synergy Gas & Plumbing Ltd to carry out work.

We reserve the right to refuse or decline to undertake any work. We reserve the right, at our

absolute discretion, to appoint the tradespersons /tradespeople who will represent us.

5. Hourly Rate Work

The total charge to you will consist of the cost(s) of:

* Labour (the amount of time spent by the tradespersons carrying out work) including all

reasonable time spent in obtaining non-stocked materials charged per our current hourly rates.

Our call-out fee is payable whatever the outcome of the emergency works undertaken, Once we

are in transit to you the full call-out fee is payable.

If you cancel the call out you may be charged (see 11 Cancellation ) we aim to make it safe and

limit the damage.

This may require turning off the gas and/or water supply, however, we will work at your property

for up to 1 hour if a repair or safe temporary repair can be accomplished in this time.

You will only be charged for the time spent related to your work. All other times, i.e. lunch breaks

and personal mobile calls are non-chargeable.

Additional charges may apply subject to clause 6 , 6.1, 11.1, 11.2, 13.4, 17.1, 17.2

6. Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors exempted), inclusive of

labour & materials.

Where a written estimate has been supplied to you the total charge in the estimate may be

revised in the following circumstances:

* If, after submission of the estimate, you instruct us (in writing or verbally) to carry out additional

work not referred to in the estimate.

* If, after submission of the estimate, there is an increase in the price of materials.

* If, after submission of the estimate, it is discovered that further work needs to be carried out

which were not anticipated when the estimate was prepared.

* If, after submission of the estimate, it is discovered that there was a manifest error when the

estimate was prepared.

* Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur

a nominal charge of £30.00

* Any Re-Issuing Of Landlord Certificates/Job Sheets Digital or Physical Copies Will Incur

£10.00 Admin Fee.

We will not be under any obligation to provide an estimate to you and will only be bound by

estimates given in writing to you and signed or confirmed by email or other electronic

communication by an authorised representative. We will not be bound by any estimates given

orally or in which manifest errors occur.

6.1. If Attending any Landlords / Homeowner Gas Safety check or an Annual boiler service, and

we have not been made aware of any obvious pre-existing issues or breakdown or water leak

on the boiler / and or system, at the time of booking an additional surcharge diagnosis fee of

£35 will apply for us to investigate and supply a quote if parts are needed. ( payable whilst on

site ).

6.3 we only provide maintenance ( Subscriptions ) agreements and any repairs or replacements

are carried out at our absolute sole discretion. They are not a contract of insurance, a

guarantee, or an insurance policy.

7. Offers & Incentives

On an ongoing basis, at our discretion, we promote a selection of offers and incentives. Offers

and incentives should be clearly defined including any specific terms & conditions. Offers and

incentives may only be used in conjunction with each other at our discretion.

8 . Material Collection

Collection of non-stock items is chargeable, however:

* Time taken will be kept to a minimum and within reason.

* If the collection time is likely to exceed 30 minutes you should be additionally informed of the

circumstances.

* Only one tradesperson is permitted to leave the job to collect required materials/parts.

9.Invoices & Payment

Upon your agreement for us to carry out any Work or PreBooked work, a deposit payment of

50% of the total is payable before the agreed appointment at our discretion. We reserve the

right to request full payment in advance at our discretion.

9.1 Please note if you then inform us you wish to cancel after paying a deposit or we cannot

access your property or appliance on the agreed date, you will be subject to an administration

fee see the below chart for current fees.

£50.00 – £100 = £25

£100.00 – £500 = £100

£500.00 – £1,000 = £250

£1,000 – £5,000 = £500

£5,000 – £10,000 = £1,000

Upon completion of work you will be invoiced, for which payment is due on receipt, we accept all

major credit or debit cards, and cash. We do accept bank transfers from a company but must be

agreed before us commencing any job with a maximum 30-day payment period.

Synergy Gas & Plumbing Ltd reserves the right to accrue and charge interest on any part of an

invoice that remains unpaid at a rate of 4% per month over the base rate until payment is

received by us in full.

You accept sole liability to make payment in full unless you disclose when initially instructing us,

to carry out work and/or supply materials that you are acting on behalf of a third party.

We reserve the right to collect unpaid debts using a Debt Collection Agency for any outstanding

invoices after 30 days.

Synergy Gas & PlumbingLtd is an introducer appointed representative of Kanda Products &

Services Ltd who is acting as a credit broker offering finance products from a panel of lenders.

Kanda Products & Services Ltd is authorised and regulated by the Financial Conduct Authority,

registration number 920795, address: 17 high street, forward house, Henley-in-Arden,

Warwickshire, England, B955AA. Credit is subject to status

10. Timekeeping

Where the date and/or time for work to be carried out is agreed, We will ensure that the

tradespersons attend accordingly. We accept no liability in respect of the non-attendance or

late-attendance on site of the tradespersons, or for the late or non-delivery of materials.

11. Cancellation

11.1 If you need to cancel (or rearrange) your booking, you must notify us by online booking app

(if booked online) by telephone or email at least 48 hours before the appointment, and you

should request written confirmation from us so that you are not liable to be charged.

If you are not home or do not make access We reserve the right to charge for any costs

associated with a failed booking.

11.2 When you cancel your booking less than 48 hours or just before work is carried out, or

materials being supplied, you may be charged the full cost of the booking and any materials and

charged an admin fee see 9.1 Synergy Gas & Plumbing Ltd Boiler Service Plan (Subscriptions)

Agreement Customers will also have to pay additional cancellation fees per the plan agreement

( Essential & Plus+ ).

12. Complaints

Synergy Gas & Plumbing Ltd is committed to providing professional, top-quality service to all

our customers and is paramount to our business. If, after we have carried out the work, you are

not wholly satisfied with our service(s) and would like to make a complaint about how We or Our

tradespersons have carried out the Work.

You must provide written notice and tell us within 28 days of the tradespersons visiting Your

Home/ Property and carrying out the Work. You must allow us, and our insurers, the opportunity

to both investigate, inspect, and carry out remedial work where deemed necessary. If you fail to

notify us, as outlined above we will not consider any complaint made after this timeframe.

13. Guarantee

For your peace of mind, Except in situations covered by clauses 13.2, and 13.3, any work

carried out by us will be guaranteed for 12 months from the date that we completed the work,

We only guarantee our work, not the parts and/or materials supplied. The majority of parts

and/or materials we supply have their own manufacturer’s warranty/warranties (subject to their

terms and conditions such as fair wear and tear, wilful damage, negligence, etc). If you do not

contact us within 12 months we shall have no liability.

This guarantee does not affect your statutory rights.

13.2. The guarantee will become null & void if the work/appliance completed/supplied by us is:

* Subject to misuse or negligence, faulty adjustment or installation/servicing or maintenance

procedures have not been followed.

* Repaired, modified, or tampered with by anyone other than a Synergy Gas & PlumbingLtd

tradespersons or approved contractors. We will accept no liability for, or guarantee suitability,

materials supplied by you & will accept no liability for any consequential damage or fault.

13 .3. We will not guarantee any work in respect of:

* Any Blockages or damage caused by sludge, scale, or poor water quality in any part of boiler

or heating / plumbing system/s and waste & drainage system/s.

* Any work undertaken on instruction from you and against the written or verbal advice of the

tradespersons.

* Unrelated or Secondary faults or defects / Pre-existing faults and/or installation defects.

* Faults Reported After A Service Or Breakdown (we will charge 1 Hour Labour to re-attend if

unrelated to our work no refund will be issued and we will quote accordingly see 13.4. )

* Any fault caused by not following recommendations or manufacturers’ instructions.

* Failure to keep appliance, boiler or heating system and/or plumbing system/s or waste &

drainage system/s maintained.

* User errors, such as the incorrect setting of controls and/or setup of controls, radiator venting,

topping up pressure chemical dosing, or testing unless agreed prior in writing.

* Any issues arising from defective or broken cosmetic parts such as cover panels /outer

cases/flaps/clips etc. ( which will not impact the safety of the appliance ).

* Any repair not diagnosed by our tradespersons

Work is only guaranteed in respect of work directly undertaken by us and full payment having

been made. Any non-related faults arising from recommended work that has not been

undertaken by us will not be guaranteed.

Where we agree to carry out work on installations/boiler`s/systems of inferior quality (or over 10

years old) no warranty is given in respect of such work and we accept no liability in respect of

the effectiveness of such work or otherwise.

Boilers/Systems Excluded By Us Boilers that require specialist work such as Ideal Istor,

Chaffoteaux Brittany, Servowarm, Gledhill, Ferroli, Elson Tanks & Thermal Storage Units such

as Gledhill Boilermate or similar will only be worked on using our sole discretion if required.

13.4. Any job that we are called to Reattend / re-visit that is found to have any non-related fault

or issues listed above in sections 13.2 & 13.3 will be charged accordingly for costs incurred to

the business and we reserve the right to take a deposit of £99.00 before attending if the problem

is related to our work we will refund the deposit, however, if related to anything else we will

provide a report and fully explain how it can be resolved & provide a quote.

13.5 Powerflushing / Magnacleanse & Chemical Flushes

All Powerflushing / Magnacleanse & Chemical Flush work carried out will be subject to our

terms and conditions. Powerflushing / Magnacleanse & Chemical Flush are methods of

restoring heating performance to an old heating system, by connecting if required a

high-performance reservoir pump into the heating circuit and pumping several chemicals at high

velocity around the system to break down any limescale & sludge deposits (Magnetite). Then

pumping the deposits out of the system to a drain, until the system water, runs relatively clear.

Then a chemical inhibitor is added to the system to help prevent the build-up of sludge deposits.

This may also be done by the use of a Magnacleanse Unit which will utilise the existing pump

on the central heating to push thru two powerful magnets to extract debris and can also be

achieved by carrying out a hot and cold manual cleanse with mains pressure in line with British

Standard 7593:2019.

Although a Powerflush is the best way to restore and clean a system we cannot guarantee to

completely clear all deposits from all systems and on certain occasions the improvement in a

system’s performance is limited.

This can usually be rectified by second flushing of the system which we can arrange a further

quote. On even more rare occasions, blockages can be so severe in certain sections of

pipework, that these sections of pipework may need cutting out and replacing, if this is

necessary an extra charge will be made to the customer.

The payment is to be settled in full as per our standard terms in any given circumstances. The

customer can not hold the payment if the results from Powerflushing / Magnacleanse / Chemical

Flush is not good. Corrosion and Scale cause internal damage to the central heating system

and depending on how advanced this is, leaks may occur during or after the Powerflushing /

Magnacleanse / Chemical Flush procedure.

The Powerflushing / Magnacleanse / Chemical Flush doesn’t cause the leaks but it can uncover

leaks that have been sealed up by the sludge or limescale inside the system which is removed

during the power flushing process. Unfortunately, there is no way of telling if leaks are going to

occur although it is only likely on very old systems.

“Synergy Gas & Plumbing Ltd” cannot be held responsible for any damage to decorations or

furnishings including carpets, or leaks from fittings, existing pipework, cylinders, or tanks caused

while carrying out the Powerflushing / Magnacleanse / Chemical Flush. Therefore any leaks or

damage caused by leaks are not covered under our guarantee (However this may be covered

under your house insurance). Whilst the chance of a leak occurring during Powerflushing /

Magnacleanse / Chemical Flush are rare, leaks generally occur while we are on-site so we can

deal with them straight away.

The customer is responsible for any leak or damage that occurs due to the use of

products/services which become faulty, any presence of a fault, or a product that is not to the

current standard.

The customer is responsible for any damage occurred while working on defective fittings or

faulty parts of the heating / hot water system.

In the unlikely event that during the power flushing process any leaks should occur, repairs will

be carried out at our standard labour & material rates.

14. Liability

We will only be liable for rectifying our guaranteed work, and will not be held responsible for any

ensuing damage or claims resulting from other work overlooked or subsequently requested and

not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully

guaranteed, or where recommended work has not been carried out. Work will not carry a

guarantee where you have been notified by the tradespersons either verbally or indicated in

ticked boxes or our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing our

obligations if such a delay is due to any cause beyond our reasonable control and we shall be

entitled to reasonable time extensions: for example delays with parts or materials and/or

third-party delays with other trades.

Synergy Gas & Plumbing Ltd will not take liability for any loss of rental income for any reason.

This includes, but is not limited to breakdowns, missed services and delays to the issue of

Landlord Gas Safety Certificates.

You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations &

any Gas Warning Notice issued by a Synergy Gas & Plumbing Ltd tradespersons.

The company ensures all engineers are Gas Safe Registered who carry out Gas Work. We are

not liable for normally insured risks, such as subsidence, structural repairs, fire, theft, accident,

explosion, flood, or storm. We are not liable for remedial work arising from structural or

renovation work carried out in Your Home by You or a third party, for example, the removal of

radiators or the addition of new equipment or system extensions.

We are not liable for any costs associated with re-housing the occupants of a property or for any

costs associated with alternative heating methods in circumstances where we are required to

disconnect your boiler an appliance or your central Heating system.

We are not liable for the cost of any reinstatement or redecoration required as a result of the

Work We undertake unless the reinstatement or redecoration is required because We have

been negligent.

The customer understands that during/after any plumbing work carried out by Synergy Gas &

Plumbing Ltd there could be changes in the water pressure in existing plumbing. Whilst Synergy

Gas & Plumbing Ltd will exercise reasonable care in visually assessing the suitability of existing

systems/pipework for any likely changes in pressure, the Company will not be liable for any

damage caused to existing plumbing installations or any consequential damage caused by the

failure or incompatibility of existing pipework, taps, valves, showers, other fittings or any

appliances.

[Boilers & Showers] You should be aware that due to the wide variety of showers available in

the market place the Company can’t determine if a shower and your boiler will be compatible.

The Company will not be liable if your existing shower/boiler is not compatible for any reason

with a new shower/boiler.

15 . Title to Goods

Goods supplied and delivered by us to you, or your premises shall remain our property until paid

for by you in full.

Whilst goods remain our property we have the absolute authority to:

* Retake, sell or otherwise deal with or dispose of all or any part of these goods.

* Enter any premises, at any time and without notice, in which goods or any part thereof is

installed, stored, or kept, or is reasonably believed so to be.

* Seek a court injunction to prevent you from selling, transferring, or otherwise disposing of such

goods.

The risk of such goods will pass to you on delivery. You must insure them at replacement value,

and if asked you must produce evidence that they are properly insured.

16. Treatment of our Staff

You are responsible for making sure that conditions at your Home/property are suitable for us to

do the work.

If conditions at your home/property are not suitable, including the presence of asbestos or

hazards such as dangerous animal pests or rodents, we will tell you what you need to do before

we can perform the work.

If you have had asbestos removed, You must give Us the clean air certificate before we do any

work. (By law, a clean air certificate will be given to you by the person who removes the

asbestos after they have removed the asbestos).

If you have evidence of rodents in the home/property, a hygiene certificate must be given to us

before any work is carried out.

We take seriously any threatening, abusive or violent behaviour against any of our Staff /

Engineers. Where an incident of threatening, abusive or violent behaviour towards our

Engineers or staff occurs, If on-site the Engineer will immediately leave your home and the

property made safe and the incident may be reported to the police.

Synergy Gas & Plumbing Ltd will not send another Engineer to your home until an investigation

and risk assessment has been carried out. Synergy Gas & PlumbingLtd reserve the right to

terminate any job or contract should the work environment be deemed unsafe or our engineers

or staff receive threatening, abusive or violent behaviour against them.

We reserve the right to charge for any costs associated with a failed visit due to physical or

verbal abuse, In such circumstances, You will not be entitled to a refund of any payments made

to Us. All pets must be contained and the home/property must be smoke-free 1 hour before the

tradesperson’s arrival.

17. Access

17.1 You will be asked if there are any parking restrictions including a need for a parking permit

or inability to park within proximity to your property.

Where no parking is available, this may affect our ability to attend your home/property. Any

parking charges such as pay and display or parking permits will be the responsibility of the

customer.

It is the responsibility of the customer to ensure there is adequate vehicle parking for the

engineer to park their van within 25 meters of the entrance to the property. It is the responsibility

of the customer to organise the permit or notify the Company of the restriction at least two

working days before the engineer/delivery is due to arrive.

We reserve the right to charge for any costs associated with a failed visit due to parking/access

and any further visits to your home/property In such circumstances, you will not be entitled to a

refund of any payments made to Us. see 9.1

Upon arrival at your home/property, the tradespersons will locate the source of the repair, If

direct access is not available, for instance, if there are floor tiles or floorboards in the way, the

tradespersons will need to create access. If you want our tradespersons to do this, you will be

asked to confirm it in writing while the tradespersons is at your home/ property.

The customer is responsible for notifying the Company of any local restrictions that could impact

the delivery of goods, for example, local parking restrictions, steep stair climbs, stair climbs

longer than 20 steps, on foot carrying distances greater than 30 meters. We will not accept any

liability for any damage which may be caused to the property, its contents, fixtures, fittings,

flooring, or sanitary ware (unless such damage is a result of our tradesperson’s negligence). If

you do not want our tradespersons to create access, we will be unable to progress with

repair/service or call out until you have arranged for access to be made and we reserve the right

to charge for any costs associated with a failed visit due to access and any further visits to Your

Home/Property In such circumstances, You will not be entitled to a refund of any payments

made to Us see 9.1

Unless agreed in writing before carrying out any works on the property we will not be

responsible for any costs associated with the filling or making good of any holes in walls or

floors, the fitment of any floorboards or floor coverings back to their original condition ,This will

need to be carried out by a third party such as a carpet fitter or plasterer, etc at the customer’s

own expense, Any carpets which are lifted will be re-laid to the best of our operative’s ability,

however, we cannot be held responsible for carpets which have been nailed or glued down. It

should be anticipated that an amount of redecoration may be required, this will be the

customer’s responsibility and is not included in the price.

17.2 It is Your responsibility to arrange appointments with Us and to let Us into Your home/

property at the time of the appointment. If we are not able to gain access to your Home/

property at the time of the appointment, because You are not available to provide access we will

not be able to carry out the Work. In these circumstances, We reserve the right to charge for

any costs associated with a failed visit and any further visits to Your home/property In under

such circumstances, You will not be entitled to a refund of any payments made to Us. see 9.1

17.3 We will only wait up to a maximum of 10 minutes for access to be made at

tradespersons/sole discretion.

17.4 Our priority is your safety and the safety of our engineers visiting your home. We won’t

start any work at your home if we deem it unsafe to do so upon arriving for the appointment, and

we won’t be able to enter your home unless there is an adult present for the duration of the visit.

18. Changes to these terms

Synergy Gas & Plumbing Ltd may revise these terms and conditions at any time by amending

this page. Please check this page from time to time to take notice of any changes we made, as

they are binding on you.

18.1 Changes to synergygas.org

We may update synergygas.org from time to time and may change the content and features at

any time. However, please note that any of the content on synergygas.org may be out of date at

any given time, and we are under no obligation to update it.

We do not guarantee that synergygas.org, or any content on it, will be free from errors or

synergygas.org Will, from time to time, be unavailable, as a result of planned or unplanned

maintenance or amendments.

18.2 Accessing synergygas.org We do not guarantee that synergygas.org, or any content on it,

will always be available or be uninterrupted. We reserve the right to withdraw or amend the

services or goods provided through synergygas.org and/or your access to it at any time and

without notice. Access to synergygas.org is permitted on a temporary basis. We may suspend,

withdraw, discontinue or change all or any part of synergygas.org without notice. We will not be

liable to you if for any reason synergygas.org is unavailable at any time or for any period.

19. General

The customer will need to provide free access to and from the property (both internal and

external access will likely be required) on the agreed dates so that we can carry out the work.

You must also provide free access to water, gas and electricity (where applicable) for installing /

servicing and testing new equipment or parts.

The Customer warrants that he owns the premises at which the Services will take place and is

entitled to commission the Services without the consent of any third party under any lease,

agreement, or other restriction or otherwise, including without limitation any landlord.

The customer is responsible for disposing of any packaging such as cardboard, plastic

packaging, polystyrene etc. Debris such as bricks & rubble will be removed from the site as part

of the contract price, but this does not include the removal of any dangerous/hazardous waste

material such as asbestos which we become aware of before or during the installation. It is the

responsibility of the customer to arrange for the safe removal and disposal from the site at their

own expense and to provide the Company with a Clean Air Certificate as proof this work has

been completed.

If the customer would like to keep any old equipment or material that will be removed as part of

any work ordered, they must let the appointed engineer know on the day of installation. If

requested by the customer in advance, the Company will organise a skip or waste collection

service for the removal of all waste materials this will be chargeable to the customer. Any water

storage tanks in the loft which are decommissioned as part of the work will be left in place

unless the engineer is requested to remove them whilst on site.

Party Wall Act; it is the responsibility of the customer to undertake a party wall agreement with

any neighbouring properties where required in advance of the Company attending the site to

carry out work.

Under Construction (Design and Management) Regulations 2015 the Company needs to ensure

operatives working on the site have access to welfare facilities including; a toilet, washing

facilities, drinking water and facilities for rest in a warm indoor area. To reduce costs, the

customer agrees to provide access to these facilities within the existing property for workers to

use cleanly and respectfully. If the customer would like the Company to make alternative

arrangements to comply with these CDM Regulations, they will notify the Company at least 14

days before any onsite works are due to commence and pay the additional cost of hiring such

facilities 7 days before work commencing.

Products and building materials can vary in colour, texture and general appearance. The

Company accepts no liability for any materials used during the installation process having

variations in colour, texture and general appearance. When matching materials (such as bricks

and tiles) to existing materials which are part of the house, a close match is often not possible

due to older products becoming obsolete and the effects of weathering over time. In summary,

the Company accepts no liability for any materials introduced to the property matching any

existing materials and explicitly states variations in colour, texture and general appearance are

likely and will be accepted by the customer. The customer agrees to make available their

materials, at their expense, at the time of the work taking place if they would like a specific

material (such as a matching brick) to be used.

We will carry out repairs or replacements at our sole discretion. Synergy Gas & Plumbing Ltd

provides maintenance cover only contracts, and not an insurance contract, so we reserve the

right to use our judgement to decide whether the requested repair or replacement is covered by

your policy. Given this, we are not registered with the Financial Conduct Authority to sell

insurance contracts (FCA), and these contracts are therefore outside of the remit of the FCA.

We will not carry out repairs or replacements for issues that arose before you took out cover

with us, or that have been intentionally damaged or misused beyond reasonable use. We

reserve the right to use our judgement in deciding when the damage happened, and whether

how the part was damaged is covered under your contract.

The engineer may take pictures of your installed equipment and relevant infrastructure for the

Company’s auditing process and our records. The engineer may also attend with other people

including managers, supervisors, trainees or apprentices. From time to time the Company may

use pictures of installed equipment for marketing purposes.

These terms and conditions may not be released, discharged, supplemented, interpreted,

varied, or modified in any manner except by an instrument in writing signed by a duly authorised

representative and you. Our terms and conditions will prevail over any terms and conditions

used by you or contained set out or referred to in any documentation sent to us.

By entering into a contract with us you agree irrevocably to waive the application of any of these

terms and conditions.

By using our services , booking a job or accepting a quote via phone, email or our online

website you acknowledge that you have read and agree to the Terms and Conditions. These

terms and conditions, and all contracts awarded between us and you shall be governed and

construed in accordance with English Law and shall be subject to the exclusive jurisdiction of

the English Law.

Synergy Gas & Plumbing Ltd is a company incorporated in England and Wales with

registered number: 10728383. Our registered office is: Synergy Gas & Plumbing Ltd – 1

Coopers Road Birmingham, B20 2JS