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Case study · Boiler servicing · Bordesley Green

Bordesley Green: a full strip-down service on a Worcester Greenstar 28i Junior that was not in the best of condition, with a new burner gasket, the minimum rate adjusted and the boiler left At Risk

A full strip-down service on a Worcester Greenstar 28i Junior in Bordesley Green. We replaced the worn burner gasket and brought the minimum-rate combustion back into tolerance, but the baffle was damaged and the fan was extremely noisy, so we left the boiler At Risk with a quote for the repair.

In short

On Wednesday 4 November we carried out a full strip-down service on a Worcester Greenstar 28i Junior in Bordesley Green. The boiler was not in the best of condition. With the burner out, the baffle inside the heat exchanger was damaged, and the burner gasket was worn, so we replaced the gasket. The fan was also extremely noisy. On the analyser, the combustion at minimum rate was well out of tolerance at 7.4% CO2; we adjusted it to 9.0%. We classified the boiler At Risk, explained the parts it needs to the customer, and left a quote for the repair work: a new baffle and a new fan.

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  • Full strip-downBurner out, worn gasket replaced
  • 7.4% → 9.0%Minimum-rate CO2 adjusted into tolerance
  • At RiskDamaged baffle and noisy fan quoted

The service

On Wednesday 4 November we carried out a full strip-down service on a Worcester Greenstar 28i Junior in Bordesley Green. The boiler was not in the best of condition.

What we found

With the burner out, the baffle inside the heat exchanger was corroded and burnt through at the edge, as you can see in the second and third photos. The burner gasket was worn, so we replaced it on the day. The fan was also extremely noisy.

The combustion check

On our flue gas analyser, the combustion at minimum rate was well out of tolerance, at 7.4% CO2. We adjusted it to 9.0%; the last two photos show the readings before and after.

Left At Risk, with a quote

We classified the boiler At Risk, explained to the customer the parts it needs, and left a quote for the repair work: a new baffle and a new fan. Our boiler servicing page explains the different levels of service, and our Worcester boiler repair page covers Worcester faults.

What it costs

A full strip-down service is £185, which includes gaskets and an inhibitor top-up. Repairs found on a service are quoted separately before any work is done. Details are on our price list.

Common questions

What does “At Risk” mean on a gas warning notice?

It means the installation is not an immediate danger to life or property, but it has the potential to become one. The engineer explains the risk, recommends turning the appliance off until the fault is put right and, with your permission, does so. Either way you are left a written warning notice that lists the fault and what is needed to fix it.

What does the baffle do?

The baffle sits inside the heat exchanger. On this boiler it was corroded and burnt through at the edge, so it is on the quote for replacement.

What was wrong with the combustion?

At minimum rate the analyser read 7.4% CO2, which was well out of tolerance. We adjusted it to 9.0% and checked the readings again.

How much is a full strip-down service?

A full strip-down service is £185, which includes gaskets and an inhibitor top-up. Repairs found on a service are quoted separately, as they were here.

Job attended and photographed by our engineers, November 2026. Written up by Saeed Iqbal, the engineer who leads Synergy Gas & Plumbing (Gas Safe registered 594385). More of our work in the city is on our Birmingham page, and every job we write up is on the case studies index.

What it costs

Updated Sept 2026

From £95

Basic service £95, intermediate £125, full strip-down £185.

No travel charge within 10 miles of B20 2JS. Further out, £2 per mile may apply — always agreed before anything is booked.

Full price list

This job

Bordesley Green · November 2026
BoilerWorcester Greenstar 28i Junior
ServiceFull strip-down
ReplacedWorn burner gasket
AdjustedMinimum rate, 7.4% to 9.0% CO2
QuotedDamaged baffle and an extremely noisy fan; boiler left At Risk
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