Recent jobs across Birmingham and the Black Country, with the photos our engineers took on site.
Real jobs from our diary, written up with the photos our engineers took on site: what the customer rang about, what we found when we got there, what we replaced and how long it took. Nothing staged and no stock photos. We add new jobs regularly, so check back.
The last ten faults were all F.62 and F.75. A new PCB from the van, a blocked pressure sensor replaced, the expansion vessel recharged and a full strip-down with a new burner seal.
Read the case studyThe pump had 240 V but would not spin, and its valves had failed too. Drained down, new pump and valves fitted, system refilled and purged of air: working again in one visit.
Read the case studyNot in the best of condition: a damaged baffle, a worn burner gasket and an extremely noisy fan. Gasket replaced, minimum-rate CO2 adjusted from 7.4% to 9.0%, and a quote left for the rest.
Read the case studyBurner out and the heat exchanger and electrodes coated in deposits. A thorough clean, a new burner gasket and an inhibitor dose, photographed before and after.
Read the case studyOn the annual service, the expansion vessel wouldn’t hold its air charge and water came out of the air valve: a failed diaphragm. We came back and fitted a new vessel.
Read the case studyMentioned at the boiler service: one room never got warm enough. The radiator was working, just too small, so we replaced the single-panel radiator with a double.
Read the case studyE161, a fan fault. We replaced the fan, then found the PCB was intermittently dropping the voltage to the pump, and fitted a new one the same day. Heating and hot water back before opening.
Read the case studyThe customer kept having to top up the pressure. We recharged the flat expansion vessel, replaced the failed pressure relief valve from the van, and serviced the boiler on the same visit.
Read the case studyA landlord safety check found 14 mbar at the boiler after Cadent moved the meter. Supply re-run in 28mm, the hob re-piped off its hose, tightness tested: 19.5 mbar.
Read the case studyWe smelt gas in the airing cupboard: the gas valve was passing and leaking. Made safe and quoted on the Tuesday; a Worcester Greenstar 8000 Life 30kW fitted on the Thursday.
Read the case studyBoth cartridges in a two-lever kitchen mixer were worn and corroded. We replaced the hot and the cold, and the drip was fixed without a new tap.
Read the case studyBooked in for a service, the boiler was showing F.75. The original pump had failed after 18 years and its air vent was leaking. New high-efficiency pump fitted.
Read the case studyThe pressure kept rising even with the boiler off. We found a pinholed plate heat exchanger and replaced it, with the pressure relief valve, from the van. No new boiler needed.
Read the case studyThe old boiler had been condemned and switched off. We fitted a new Worcester Greenstar 18Ri ErP, a magnetic filter and a chemical flush, and registered it for a 10-year guarantee.
Read the case studyCalled at 8.30pm with fault C7. We fitted a new fan, then traced an H09 code the customer had been resetting for months to the PCB and replaced that too, with genuine Worcester Bosch parts.
Read the case studyThe landlord replaced the part without flushing; nine days later the hot water failed again. We power flushed the whole system, fitted a magnetic filter and added inhibitor.
Read the case studyNo heating or hot water and E133 on the display. The condensate trap was blocked with sludge; we cleared it and had the boiler running again, with a service booked for the following week.
Read the case studyThe customer mentioned the leak and the heating staying on when we arrived for the service. The diverter valve had rust and corrosion around its ports, so a new one went in. Combustion tested clean.
Read the case studyOverheat light flashing and low pressure. We topped it up, tightened a loose automatic air vent that started leaking, and tested the heating.
Read the case studyThe boiler was showing an H09 fault. We diagnosed a faulty circuit board and, with the board on the van, had the customer back up and running on the same visit.
Read the case studyA late-night call about a leak. We traced it to the flow adapter on the boiler's right-hand manifold and, with the part on the van, fixed it that night instead of just turning the water off.
Read the case studyFive engineers had been out before us. We found the hot water valve patched with sealant and a hose clip, replaced it, and had the customer back up and running.
Read the case studyA tenant called with no hot water and asked for both immersion elements to be replaced. We drained the cylinder down, took out two scaled and corroded elements, fitted new ones and tested them. Hot water back the same visit.
Read the case studyThe Powermax had been labelled Do Not Use, so the landlord asked us to quote. Out came the floor-standing boiler and hot water store; in went a wall-hung Baxi combi with a Sentinel filter and scale reducer, the system flushed and the vertical flue properly supported.
Read the case studyA routine annual service: condensate trap and magnetic filter cleaned, clean combustion readings. Following the flue into the loft, we found it held only by metal banding with the joint clamps unscrewed. Warning notice left, quote accepted, return visit booked.
Read the case studyA smell of gas in the upstairs bathroom and a 20 mbar drop on Cadent's test. We traced the leak to old steel pipe, capped it off, tested and recommissioned, so the boiler was back on the same day. The hob now needs a new supply.
Read the case studyThe boiler had locked out on low pressure and the customer could not find the filling loop to top it up. We found it behind the boxing, restored the pressure and checked for leaks, then got the heating going with new batteries in the wireless thermostat.
Read the case studyHeat exchanger stripped and cleaned on a Viessmann that is showing its age, then the Tempest cylinder serviced on the same visit. Customer given a straight view on when to start planning a replacement boiler.
Read the case studyA London landlord booked online for a tenant with no hot water from an Intatec Hiper HIU. The pressure independent control valve was sticking and the strainer behind it was seized and packed with dirt. Freed, stripped, cleaned and refitted; a new valve booked for a return visit.
Read the case studyThe main heat exchanger had failed on a boiler that had done 17 years, so the numbers pointed one way. Like-for-like swap into the same cupboard, Worcester magnetic filter fitted, system dosed, guarantee registered.
Read the case studyA routine Complete service that found dark system water and no inhibitor. The customer was shown the water, agreed to the fix, and the system was dosed before we left. A five-star review followed the same day.
Read the case studyThe diverter valve was packed with sludge and came off the van on the first visit. The plate heat exchanger behind it was blocked too, so it was ordered and fitted on a return visit. Landlord and tenant both sorted.
Read the case studyBurner off, heat exchanger brushed clean, gaskets replaced. Then cleaner circulated through the radiators for an hour, the system drained, and corrosion inhibitor added.
Read the case studyRust at the back of the heat exchanger and a carbon monoxide reading on the analyser, in a house with a young family. We capped the boiler off, told the tenant and landlord, and replaced the cracked flue collector and gaskets with the landlord's permission.
Read the case studyThe old white rail had seen better days. We drained it off, hung a new chrome ladder rail on the same pipework, refilled the system with fresh inhibitor and bled it. One visit, no mess.
Read the case studyA previous engineer had reported a leak on the safety check. We found it at the condensate collector, whose seals had perished. Everything came out of the combustion box to replace it, and the boiler went back together burning cleanly.
Read the case studySeveral engineers and a shower pump had not fixed it. The gate valve on the vented cylinder had snapped inside, turning freely but barely open. A full-bore lever valve in its place, and the tenants had proper hot water pressure for the first time in over a year.
Read the case studyThe old cylinder was leaking through the ceiling below. We quoted a replacement, the customer accepted, and a new 150-litre stainless unvented cylinder went in to current standards with the pipework insulated. G3 work, done by G3 engineers.
Read the case studyThe right-hand manifold inside a Worcester Greenstar 28i Junior was leaking. We diagnosed it, tracked the part down locally, fetched it and fitted it the same day. Customer extremely happy.
Read the case studyThe boiler was locking out on overheat because the system pump had burnt out. New pump from van stock, and a straight conversation with the landlord about the sludge that caused it and the flush that would stop it happening again.
Read the case studyWhat a full strip-down actually involves, photographed as we went: fan and burner out, burner door and heat exchanger cleaned, gaskets replaced. Then a walk round the house to bleed every radiator.
Read the case studyThe control panel had dropped and the customer had taped it up and propped it with copper pipe. A snapped hinge clip was the cause. Both clips replaced from van stock, and the customer reassured they did not need a new boiler.
Read the case studyThe analyser was off the top of its scale at the start of the service. A fouled heat exchanger was the cause. Full strip-down, cleaned, and 112 ppm at the end.
Read the case studyA returning customer's Worcester CDi was showing EA with no hot water. After completing our safety checks we traced it to the gas valve. We ordered it, came back, fitted it and checked the boiler again before signing off.
Read the case studyA heat interface unit in a city-centre flat had stopped giving hot water. We traced it to the flow switch, ordered the correct part, came back and fitted it. Tenant back in hot water.
Read the case studyThe vessel was hanging off its pipework because the backboard had only been nailed to plasterboard with no stud behind it. We fitted plywood across a wider area with heavy-duty fixings and remounted it.
Read the case studyA tired five-burner hob in a rental kitchen swapped for a new one. Disconnected, fitted, tightness tested and every burner checked by a Gas Safe engineer.
Read the case studyA corroded radiator valve had started leaking onto the floor. Dust sheets down first, radiator drained, new valve fitted and checked on the same visit.
Read the case studyIgnition lockout on a Worcester Greenstar Ri. Previous engineers had said replace it. We found a crumbling burner gasket and a damaged electrode, fitted both from van stock and tested it back into service.
Read the case studyWater from a third-floor flat had damaged the two flats below. We were on site in 45 minutes, found a split flexi hose under the basin, and fitted a new tap and hoses the same visit.
Read the case studyShorter write-ups of recent jobs sit on the area pages, for example Solihull, Wolverhampton and Walsall. For the numbers behind our repairs, see how we measured our first-visit fix rate. Independent reviews are on Checkatrade and Google.
Call and speak to someone who does the work, or send us a photo on WhatsApp for a straight answer.
