In office hours (Mon–Fri, 8am–5.30pm) our boiler repair callout is £99, covering attendance, a full fault diagnosis and the first hour of labour. Once we know what is wrong you get the total repair price before we carry on. Out of hours, we quote by phone before we set off. We cover Birmingham and 10 miles from B20 2JS as standard.
The figures are on the boiler repair price list.
Four details and we will get back to you to arrange a time. Prefer to talk? Call 07413 385767.
£99 in office hours (Mon–Fri, 8am–5.30pm) covers attendance, diagnosis and the first hour. Parts and any further work are quoted and agreed before we carry on. Out of hours, the price is quoted by phone before we set off.
No travel charge within 10 miles of B20 2JS. Further out, £2 per mile may apply — always agreed before anything is booked. Full price list
Smell gas now? Do not use this form or wait for a reply. Call the National Gas Emergency Service free on 0800 111 999 (24 hours). Open doors and windows, do not switch electrics on or off, do not smoke or use naked flames, and turn the gas off at the meter if it is safe to do so (not if the meter is in a cellar). Once the supply has been made safe, we can trace and repair the fault.
Some breakdowns are something you can safely sort yourself in a couple of minutes, and we would rather tell you that than charge you £99. Only try these if you are comfortable doing so, and never open the boiler casing.
If neither works, stop and get an engineer. If you can smell gas at any point, call the National Gas Emergency Service on 0800 111 999 first, not us. They are free and answer 24 hours.
Over twenty years the pattern is consistent: most repeat visits come from someone swapping a part on a guess. We test rather than guess — flue gas analysis, flow and return temperatures, gas rate at the meter, electrical checks across the PCB. It takes longer on the first visit and saves you a second one.
Where the fault points to two likely parts, we will tell you both, tell you which we carry on the van, and tell you honestly what a fair repair bill looks like against the cost of replacing the boiler. If your boiler is over twelve years old and the repair is a large share of the cost of a new one, we will say so.
We carry common spares for Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm and Potterton. Parts we fit are covered by a 12-month parts-only warranty.
Our van carries a large range of common boiler spare parts, so once we have diagnosed the fault we can normally repair it on the same visit instead of ordering a part and coming back another day. We measured it: of 505 boiler, heating and hot-water repairs between October 2023 and August 2026, 447 (88%) were finished on the first visit, meaning within a single day of attendance. How we counted.
A boiler past twelve years old, on its second or third major part, with a heat exchanger showing corrosion, is money going the wrong way. We will give you the repair price and the replacement price side by side and let you decide. We do not use scare tactics, and an engineer who condemns your boiler without showing you the reading is one to be wary of.
A boiler that has been switched off or capped as unsafe is not automatically finished either. Whether it is worth repairing depends on the actual fault, whether the part is still available, what the repair costs against a replacement, and how long you plan to stay. A Glow-worm capped off for carbon monoxide in Chelmsley Wood was back in service with a new flue collector and gaskets, and a Greenstar Ri in Walsall that two engineers had written off needed a gasket and an electrode.
Got a Worcester? We see more Worcester Bosch boilers than any other make. Our Worcester boiler repair page covers the EA fault, ignition lockouts, leaking manifolds and condensate collectors, with five real repairs photographed.
We are based in Handsworth Wood (B20) and Birmingham is where most of our repair work is. These are real jobs from the city and its edge, each written up with the photos we took on the day. Two of them are not boilers, and we have labelled them.
Booked online as a boiler repair in Quinton, on the western edge of Birmingham. The control panel on a Worcester Greenstar Compact boiler had dropped because a hinge clip had snapped, a part we carry on the van. Both clips were replaced on the visit, and the customer did not need a new boiler.
Read the case studyA landlord gas safety inspection found rust behind the heat exchanger of a Glow-worm heat-only boiler and a carbon monoxide reading on the analyser. We capped the boiler off and told the tenant and the landlord, then replaced the cracked flue collector and its gaskets with the landlord's permission and retested.
Read the case studyIn a flat in Hockley, near Birmingham city centre, the expansion vessel serving an unvented cylinder had come away from the wall because its backboard had only been nailed to plasterboard. We fitted a plywood board on heavy-duty fixings and remounted the vessel in one visit.
Read the case studyA flat on a heat network had no hot water. Its heating and hot water come from a heat interface unit (HIU) rather than a boiler, and testing showed the flow switch had failed. We ordered the like-for-like part, returned to fit it and tested the unit.
Read the case studyFor local detail see our pages for Birmingham, Harborne and Quinton, Edgbaston, Erdington, Handsworth Wood and Great Barr, and for flats on a heat network our HIU service and repair page. How often a repair is finished in one visit is set out on our first-visit fix rate page.
A Baxi in Erdington showing E133 was diagnosed and repaired within the hour — a failed electrode, carried on the van, fitted and tested on the spot.
An Ideal Logic that kept losing pressure with no visible leak: the leak was internal, on the main heat exchanger. Correct replacement ordered, fitted, and the boiler left holding pressure.
An Ideal Logic L2 lockout that combustion testing showed was hiding dangerous CO readings — we made the appliance safe, replaced the gas valve and injector, and fully recommissioned it. A reminder of why every repair here ends with an analyser, not a guess.
A Worcester Greenstar Ri in Walsall stuck in ignition lockout, where previous engineers had told the customer to replace the boiler. The cause was a perished burner gasket and a damaged electrode, both van stock, both fitted and tested on the first visit. See the photos and the full write-up.
A Worcester CDi in Stourbridge with no hot water and an EA fault, for a returning customer. After completing our safety checks we traced it to the gas valve; we ordered the correct one, fitted it and completed all the safety checks before signing off. Read the case study.
A Walsall rental locking out on overheat: the system pump had burnt out, and the sludge packed into it was the reason. New pump from van stock, heating back the same visit, and a flush recommended to the landlord. Read the case study.
A Worcester Greenstar 28i Junior in Solihull leaking from its right-hand manifold. Not a van-stock part, so we sourced it locally the same day, collected it and fitted it, with no return visit. Read the case study.
A Worcester CDi in a Stourbridge rental, with a leak flagged on the gas safety check by another engineer. We traced it to the condensate collector inside the combustion box, stripped the box out, replaced the collector and seals and rebuilt it, then proved the burn on the analyser. Read the case study.
A Biasi Advance 25C in a Wolverhampton rental with no hot water and Er 14 on the display. The diverter valve was jammed with sludge and replaced from van stock on the first visit, which got the tenant hot water; the plate heat exchanger behind it was choked too, so we ordered one and fitted it on a return visit. Read the case study.
A Main Eco Compact 25 combi in Wednesbury locked out on E118, low water pressure. The customer could not find the filling loop because it had been boxed in; we found it, topped the system up and checked for leaks, then got the heating going with new batteries in the wireless thermostat. Read the case study.
| Job | Price |
|---|---|
| Attendance, fault diagnosis + first hour of repair (Mon–Fri 8am–5.30pm) | £99 |
| Outside office hours | Quoted by phone before we set off |
| Water leak detection or repair (first hour) | £99 |
| Parts and any further labour | Quoted and agreed before we carry on |
| Parts-only warranty on repairs | 12 months |
The £99 is a fixed charge for attendance, diagnosis and the first hour in office hours. It is not the price of every repair: once we know the fault, you get the full price for parts and further work and decide whether to go ahead. No travel charge within 10 miles of B20 2JS; further out, £2 per mile may apply, agreed before booking. How our prices work.
£99 diagnosis + first hour
£99 in office hours (Mon–Fri, 8am–5.30pm) covers attendance, diagnosis and the first hour. Parts and any further work are quoted and agreed before we carry on. Out of hours, the price is quoted by phone before we set off.
No travel charge within 10 miles of B20 2JS. Further out, £2 per mile may apply — always agreed before anything is booked.
In office hours, £99 covers attendance, full diagnosis and the first hour of work. Once diagnosed, we give you the total price for parts and any further work before continuing. Out-of-hours work is quoted by phone before we set off.
Call us and we will tell you honestly when we can get to you. No heating and no hot water calls are prioritised, and the 24/7 line is for genuine emergencies such as a leak you cannot stop. If you smell gas, call 0800 111 999 first.
Repeated pressure loss means water is leaving the system somewhere: a small leak on pipework or a radiator valve, a failed expansion vessel, or a discharging pressure relief valve. Topping it up daily is a symptom, not a fix, and it accelerates corrosion inside the boiler.
We work on all domestic gas boilers and carry stock for Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm and Potterton. We also cover LPG appliances, which many engineers are not qualified for.
As a rule of thumb, if the boiler is over twelve years old and the repair is more than a third of the cost of replacing it, replacement is usually the better spend. We will give you both numbers rather than push you one way.
Call the National Gas Emergency Service free on 0800 111 999 straight away (24 hours). Open doors and windows, do not switch electrics on or off, do not smoke or use naked flames, and turn the gas off at the meter if it is safe to do so (not if the meter is in a cellar). Once the emergency service has made the supply safe, we can trace and repair the fault.
We cover Birmingham and the surrounding towns. Pick your area for local detail.
From £1,999 fitted
From £95
£90 (boiler + cooker)
£99 (Mon–Fri 8am–5.30pm)
From £99 in office hours
From £550, up to 10 radiators
We will tell you honestly when we can get to you, and agree the price before any work goes ahead.
